FAQ

Every question, filed with the work it belongs to.

Shipping, warehouse, wallet, tracking, stores, and markets — answered from the product, not a generic list.

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61 answers

Getting started

What Bolesa is, when shipping is enough, and when to ask for a demo.

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Waybills

One waybill, an Excel batch, and the print queue.

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Carriers

Bolesa rates or your contracts, and who ships in each market.

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Wallet and COD

Top-ups, the statement, and collecting cash on delivery.

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Tracking

An AWB or order number, with no login.

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Stores and API

Salla, Zid, Shopify, and a custom API.

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Warehouse

Orders, inventory, hubs, and a 3D map.

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Scanning and packing

A phone camera, and rules you should not retype.

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Egypt and Saudi Arabia

Currency, address rules, and the carriers of each market.

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Pricing

Shipping has no subscription. Pricing is for the warehouse.

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Account and support

Who sees what, the guides, and how to reach a person.

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Every question, filed with the work it belongs to.

What is Bolesa?

Can I start with shipping only?

Is the website the same product as the app?

Who is it for?

Do I need a demo before I can issue a waybill?

Can one company run Egypt and Saudi Arabia?

How do I create a waybill?

Can I import waybills from Excel?

Can I print labels in a batch?

What does a waybill status mean?

Where do I follow issued waybills?

Can I issue a waybill without a connected store?

Do I need a contract with each carrier?

Which carriers are in Saudi Arabia?

Which carriers are in Egypt?

Can I compare a service before I issue?

Is international shipping available?

Which cities are covered?

How does cash on delivery work?

Which waybills can be withdrawn?

How do I top up the wallet in Egypt?

How do I top up the wallet in Saudi Arabia?

Is the wallet shared between the two markets?

Where do I see carrier fees?

How does a customer track a shipment?

Which number do they use?

What will they see?

Does tracking work for every carrier?

Does the customer need a Bolesa account?

Which stores connect?

What happens after a store is connected?

Is there an API?

Are there webhooks?

Can I connect more than one store?

Where are the step-by-step connection guides?

What does WMS cover?

Is warehouse management live in Saudi Arabia?

Is warehouse management live in Egypt?

If I use WMS, do I need a separate shipping tool?

Can I import products?

What is the 3D map?

Do I need a dedicated scanner?

What do automation rules do?

How does packing meet the waybill?

Where is the order path inside the warehouse?

Where does inventory update?

How is Egypt different from Saudi Arabia?

What address rules apply in Saudi Arabia?

Does COD work the same in both markets?

Can I compare the two markets before I choose?

What if my company is in one market only?

Is there a monthly subscription for shipping?

What is priced?

What do I pay on a waybill?

Is there a plan for a large fulfillment center?

Are quotes in EGP or SAR?

Who sees what in the account?

Where are the step-by-step guides?

How do I reach a person?

What should I send in a demo request?

What if my question is not here?

Ready to ship — and grow — from one place?