What a store connection does
New orders appear in your shipping dashboard with receiver, address, items and COD amount already filled in. You select a carrier, create the waybill, and the status flows back to the store.
Behind the simplicity, three things happen. The platform imports new orders with receiver, address, items and payment method. You choose a carrier and create the waybill. Then the waybill status and tracking number are written back to the order. Each of these steps used to be a manual action, and each was a place for a typo or a forgotten update.
Choose the right integration route
Not every order source needs the same approach. Match the route to how your store is built and how much custom logic you need.
- Platform connection: the quickest route for Shopify and WooCommerce stores, set up from the dashboard.
- API: for fully custom storefronts, internal tools or marketplaces where you want orders pushed in your own way.
- Manual and bulk creation: for orders from social media, phone calls or one-off sales that never touch a store platform.
Set it up in four steps
Connecting takes minutes, not days. The same flow works for Shopify, WooCommerce and custom stores through the API.
Before you start, gather what you need: admin access to your store, a list of the payment methods you offer and your default pickup address. It also helps to decide your default carrier rules in advance, so the first real orders flow through without hesitation.
- Open the integrations page and choose your platform.
- Authorise the store with its keys or app install.
- Map payment methods so COD orders carry the right amount.
- Run a test order before going live.
Map payment methods without mistakes
The payment mapping tells the platform which orders are COD and how much to collect. List every payment method on your checkout, including local ones, and mark each as COD or prepaid. Names must match what your store sends, so copy them exactly rather than retyping.
Decide how the COD total is calculated. If shipping is charged to the customer, make sure it is included in the amount the courier collects, otherwise you will lose the fee on every order.
- Cash on delivery: mark as COD
- Card and online payments: mark as prepaid
- Wallet and instant transfers: mark as prepaid
- Partial payments: agree how the remainder is collected
Test like a customer
A test run is the cheapest insurance you can buy. Place real orders through your public checkout, not through an admin screen, so you see exactly what a customer's order looks like when it arrives.
- Place a prepaid order and confirm it arrives with no amount to collect.
- Place a COD order and check that the amount, including shipping, is correct.
- Place an order with a short address and see how it appears, so you know what to flag.
- Create a waybill from each test order and confirm the tracking number returns to the store.
- Cancel the test shipments before pickup so no carrier is sent for them.
Decide what happens to orders that need review
Automation moves orders quickly, but not every order should move straight to a courier. Decide in advance which orders pause for a human check: a missing landmark, an unusually high COD amount, a first-time customer in a hard-to-reach area.
Give one person the job of clearing that queue each morning and again before the pickup cut-off. A small daily habit stops flagged orders from being forgotten, and it keeps your failed-delivery rate down.
Avoid the common pitfalls
Most issues come from incomplete addresses and unmapped payment methods. Make landmark and phone fields required at checkout and test both prepaid and COD orders.
Most problems are predictable. Orders that arrive without a phone number cannot be confirmed. COD orders mapped as prepaid ship with nothing to collect. Shipping lines treated as products can inflate the total. A short test checklist catches almost all of them before they cost you a delivery.
Keep your store data clean
The connection reads what your store holds, so tidy data upstream saves effort downstream. Keep product weights and dimensions filled in where you can, since they help you pick the right service and avoid surprises on volumetric weight.
Check your sender details and default pickup address too. A wrong sender phone number or an old pickup location is a common reason a courier turns up at the wrong place.
Measure the time you save
Integration pays for itself in hours, but only if you notice. Time a sample of orders handled by hand before you connect, then time the same kind of orders afterwards. Note not only minutes per order but also the number of corrections and the count of where-is-my-order messages.
Those numbers tell you when it is worth connecting a second store or moving more order sources into the same flow.